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MARQUETTE -- EyeMed Vision Care LLC announced that it experienced a security incident impacting some participants receiving vision benefits managed by EyeMed, according to a news release from EyeMed.
On July 1, EyeMed discovered that an "unauthorized individual gained access to an EyeMed email mailbox and sent phishing emails to email addresses contained in the mailbox's address book," officials said in the release.
"On the same day, EyeMed promptly blocked the unauthorized individual's access to the mailbox and secured the mailbox," the release states. "The mailbox contained information about current and former recipients of vision benefits through EyeMed."
EyeMed launched a "comprehensive investigation into the incident" and hired a cybersecurity firm to assist in its efforts, according to the release.
The investigation determined that the personal information of participants potentially accessed included: full name, address, date of birth, phone number, email address, and vision insurance account/identification number, health insurance account/identification number, Medicaid and Medicare number, driver�s license or other government identification number, and birth or marriage certificate, officials said in the release.
For some individuals, partial or full social security numbers and/or financial information were implicated, and in a few cases, medical diagnoses and conditions and treatment information were implicated, officials said.
EyeMed is "committed to safeguarding personal information and took rapid action to enhance its existing protections by implementing additional security measures, including augmented access controls to the EyeMed network and supplemental security awareness training for personnel," the release states.
EyeMed is offering free credit monitoring and identity protection services to affected individuals for a duration of two years. Affected individuals should closely monitor financial statements, credit reports, and statements they receive from their health insurers, officials said.
If you believe you have been affected and did not receive a letter, call 888-974-0076, Monday through Friday from 8 a.m. to 5:30 p.m. Central Time.