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Nursing home complaint system set

LANSING — In an effort to better protect vulnerable adults in nursing homes, Attorney General Dana Nessel is launching a new complaint system that creates a direct line between the department and facility administrators who may notice warning signs of financial exploitation.

The new portal is now live and focuses on the tenth initiative in the Elder Abuse Task Force’s second set of initiatives. Nursing home administrators will provide information directly to the department’s Health Care Fraud Division for follow-up and investigation.

If concerned staff knows or has reason to believe that someone is using a nursing home resident’s assets or benefits for purposes other than the care, needs and wishes of the resident, a complaint may be filed online.

The complaint system is accessed directly through the department’s website at www.michigan.gov/ag/complaints .

As always, members of the general public may make a complaint regarding nursing home abuse to the Attorney General’s hotline by calling 1-800-24-ABUSE.

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