In this Dec. 9, 2019, photo provided by Michael Schade, tourists on a boat look at the eruption of the volcano on White Island, New Zealand. Unstable conditions continued to hamper rescue workers from searching for people missing and feared dead after the volcano off the New Zealand coast erupted in a towering blast of ash and scalding steam while dozens of tourists explored its moon-like surface. (Michael Schade via AP)

WHAKATANE, New Zealand (AP) — Survivors of a powerful volcanic eruption in New Zealand ran into the sea to escape the scalding steam and ash and emerged covered in burns, say those who first helped them.

The accounts today came as some relatives were forced to continue waiting for news of their loved ones, with authorities deciding it remained too dangerous for crews to land on the island and remove bodies.

Five deaths were confirmed after Monday’s eruption of the White Island volcano. Another eight people are believed to have died, with their bodies remaining on the ash-covered island for now.

Experts said there was a 50 percent chance of another small eruption within a day and rescue teams didn’t want to take any chances. Police said they planned to send up drones to measure whether gas levels were safe.

The tragedy will have an ongoing effect on the town of Whakatane, which road signs tout as the gateway to White Island. As well as being an important tourist draw for the 20,000 people who live here, the volcano has an almost mystical significance, it’s regular puffing a feature of the landscape.

Whether the island will ever host tourists again remains uncertain after the horrific tragedy that unfolded when the volcano exploded a little after 2 p.m. Monday.

Geoff Hopkins was in a boat offshore after visiting the island with his daughter, the tour a 50th birthday present for him. He told the New Zealand Herald the eruption at first looked beautiful but quickly turned menacing.

As injured people were transported onto their boat screaming in pain, Hopkins and his daughter Lillani poured fresh water onto them, cut them out of their clothes and tried to keep them calm.

He told the Herald they were “horrifically” burned on their exposed skin and faces, even under their clothes.

In all, police believe there were 47 visitors on the island at the time. They say 24 were Australian, nine were American and five were New Zealanders. Others were from Germany, Britain, China and Malaysia. Many were passengers aboard the Royal Caribbean cruise ship Ovation of the Seas.

About 30 of the survivors remained hospitalized today, many flown to burn units around the country. The first confirmed death was of a local man, Hayden Marshall-Inman, a guide who had shown tourists around the island.

Former Whakatane Mayor Tony Bonne said Marshall-Inman was a keen fisherman and well-liked. He was so kind, Bonne said, that he would often leave extra money at the grocery store for those he knew were struggling to pay.

Many people were left questioning why tourists were still allowed to visit the island after seismic monitoring experts raised the volcano’s alert level last month.

“These questions must be asked and they must be answered,” Prime Minister Jacinda Ardern said in Parliament.

New Zealand’s Deputy Police Commissioner John Tims said Tuesday that police were opening a criminal investigation into the deaths that would accompany an investigation by health and safety regulators.

But hours later, police put out a statement saying that while they were investigating the deaths on behalf of the coroner, “To correct an earlier statement, it is too early to confirm whether there will also be a criminal investigation.”

Australian Prime Minister Scott Morrison said 11 Australians are unaccounted for and 13 were hospitalized. Three Australians were suspected to be among the initial five confirmed dead, he told reporters in Sydney.

“I fear there is worse news to come,” Morrison said.

Relatives of a newlywed American couple say the husband and wife were severely burned. Barbara Barham told The Washington Post that her daughter Lauren Urey, 32, and son-in-law Matthew Urey, 36, from Richmond, Virginia, were on a honeymoon trip.

A few locals laid flowers today at a fence on the waterfront near where the rescue boats had returned with the injured.

White Island, also known by the indigenous Maori name Whakaari, is the tip of an undersea volcano about 50 kilometers (30 kilometers) off New Zealand’s main North Island.