To the Journal editor:
Have we lost the art of saying thank you? It seems to me to be good business to thank customers when they patronize an establishment. I have recently begun to notice that most employees do not thank the customer and I think this reflects negatively on the business.
On Saturday morning, I decided to keep track. I frequented eight places of business in Marquette. In only two, did the employee thank me for my business: a vendor at the farmer's market and a clerk at the Dollar Store.
"Have a nice day", or "Here you go," or saying nothing at all seems to be the trend. I urge employers to include the simple act of saying thank you in the training of their staff.
If customers know their business is appreciated, they are more likely to return.
Mary Lou Blomquist